Celebrating Success also means Sharing the Success

Supporting your agency’s Recognition Efforts

Recognizing the hard work of your 911 professionals is essential, but crafting the right message can be challenging—especially if your agency doesn’t have a Public Information Officer (PIO) or experience in public outreach. That’s where we come in.

We provide ready-to-use resources to help you celebrate and promote your team’s achievements. Whether you need a recognition policy, press releases, or social media content— we’ve made it easy for you to share your staff's positive impact with your community.

Our resources include:

  • A sample recognition policy tailored for 911 agencies

  • Customizable press releases to announce awards and milestones

  • Social media post examples with different tones to match your agency’s style

  • Suggested hashtags to boost engagement and visibility

With these tools, you can effortlessly highlight your team’s accomplishments and ensure their dedication receives the recognition they deserve.

Example Policy

  • Are you looking for an example Policy for 911 Professional Recognition? We have you covered. Click the PDF document below to download a text to help you get started.

    Example Policy Language

Positive911 not only provides 911 recognition pins to honor Public Safety Telecommunicators but also supports 911 centers with the tools they need to share these achievements. Following this guide, your 911 center can effectively highlight the accomplishments of its Public Safety Telecommunicators, boost morale, and engage with the community in a meaningful way. Just click the document to download.

Step-by-Step Public Information Guide

Saving a Life

  • An example Press Release for a Life Saver Award.

    Example CPR Save Press Release

  • Option 1:

    On [date of incident], Public Safety Telecommunicator [PST’s Name] demonstrated extraordinary skill and composure during a critical emergency, guiding a caller through life-saving CPR. Thanks to their clear instructions and swift action, the individual in need received effective care until first responders arrived, significantly improving their chances of survival.

    This incident underscores the vital role Telecommunicators play as the first point of contact in emergencies, providing life-saving support when every second counts. We are immensely proud of [PST’s name] for their professionalism and dedication.

    ______________________________

    Option 2:

    Talk about a superhero moment! On [date], Public Safety Telecommunicator [PST’s Name] absolutely crushed it under pressure, guiding a caller through life-saving CPR during a critical emergency. Thanks to their calm instructions and quick action, help arrived just in time, and the individual’s chances of survival skyrocketed. 🙌

     This is why 911 Telecommunicators are true heroes —holding it down when seconds count. Huge congrats to [PST’s name] for their skill, professionalism, and all-around awesomeness!!

    —————————————————-

    Option 3:

    On [date of incident], Public Safety Telecommunicator [PST’s Name] stepped up in an incredible way during a critical emergency, guiding a caller through life-saving CPR with calm precision. Their quick thinking and clear instructions ensured the individual received immediate care, greatly increasing their chances of survival until first responders arrived.

    This is a powerful reminder of the vital role Telecommunicator play — acting as the first line of defense when every second matters. We couldn’t be prouder of [PST’s name] for their exceptional professionalism and dedication. They truly made a difference in this life-saving moment. 🙌

Apprehension Support

  • An example is Press Release for a 911 professional who supported the apprehension of a suspect.

    Example Apprehension Support Press Release

  • Option 1:

    On [date of incident] , Public Safety Telecommunicator [911 PST’s Name] played a pivotal role in assisting law enforcement with the safe apprehension of a suspect during a high-stakes situation. Through their quick thinking, clear communication, and precise coordination over the radio, [PST’s name] ensured officers had the critical information needed to resolve the incident effectively and safely.

    This event underscores the vital role 911 Telecommunicators play in supporting public safety, acting as the backbone of emergency response and bridging communication between officers and the community. We are incredibly proud of [PST’s name] for their professionalism and dedication under pressure.

    ___________

    Option 2:

    When the pressure’s on, [911 PST’s Name] delivers! On [date], they played a key role in helping officers safely apprehend a suspect during a high-stakes situation. Thanks to their quick thinking, clear communication, and steady coordination, everything went off without a hitch. 💪🚔

    911 Telecommunicators are the heroes under the headset of public safety, and [PST’s name] proved why with their incredible teamwork and dedication🎖️.Way to keep the community safe!

    ___________

    Option 3:

    On [date of incident], Public Safety Telecommunicator [911 PST’s Name] played a crucial role in assisting law enforcement with the safe apprehension of a suspect during a high-stakes situation. Their quick thinking, clear communication, and precise coordination over the radio ensured officers had the critical information they needed to resolve the incident safely and effectively. 💪🚔

    This event highlights just how vital 911 Telecommunicators are in supporting public safety — acting as the backbone of emergency response and ensuring smooth communication between officers and the community. We couldn’t be more proud of [PST’s name] for their professionalism, teamwork, and dedication under pressure. 🎖️

    Way to keep the community safe, [PST’s name]!

Delivering a Child

  • An example Press Release for a 911 Child Delivery

    Example Baby Delivery Press Release

  • Option 1:

    On [date of incident], Public Safety Telecommunicator [911 PST’s Name] provided life-saving assistance during an emergency call, guiding a caller through the delivery of a baby over the phone. Thanks to their expertise and calm demeanor, the newborn was delivered safely, and both mother and child are reported to be doing well.

    This remarkable incident highlights the critical role 911 Telecommunicators play in emergency response, often serving as the first link in the chain of care. We commend [PST’s name] for their professionalism and dedication in such a high-pressure situation.

    Congratulations to the family on their newest addition, and to [dispatcher name] for their exceptional work!

    _______

    Option 2:

    On [date], Public Safety Telecommunicator [911 PST’s Name] received that once in a career call, calmly helping a caller safely deliver a healthy baby. 👶🎉 Mom and baby are doing great, and [PST’s name] is officially a legend!

    This heartwarming moment shows just how vital 911 Telecommunicators are in emergencies. We’re beyond proud of [PST’s name] for their cool head and expert guidance. 🏆 Shoutout to the new family for their bundle of joy!

    _______

    Option 3:

    On [date of incident], Public Safety Telecommunicator [911 PST’s Name] received a once-in-a-lifetime call, guiding a caller through the delivery of a healthy baby over the phone. Thanks to their calm and expert instructions, both mom and baby are doing great! 👶🎉

    This remarkable incident highlights just how essential 911 Telecommunicators are in emergencies, providing life-saving support when it's needed most. We’re incredibly proud of [PST’s name] for handling this high-pressure situation with professionalism and composure.

    Huge congratulations to the family on their new addition, and to [PST’s name] for their outstanding work in bringing this little one safely into the world! 🏆

Fire Save

  • An example Press Release for a Fire Save.

    Example Fire Save Press Release

  • Option 1:

    On [date of incident], Public Safety Telecommunicator [911 PST’s Name] demonstrated extraordinary courage and composure, guiding a caller to safety during a structure fire. With calm, clear instructions and unwavering support, [PST’s name] helped the individual navigate the dangerous situation and successfully exit the burning building before first responders arrived.

    This heroic incident highlights the critical role 911 Telecommunicators play in emergency situations, providing life-saving guidance and reassurance when seconds matter most. We are incredibly proud of [PST’s name] for their quick thinking and dedication to protecting lives.

    ________

    Option 2:

    When things got heated—literally—Public Safety Telecommunicator [911 PST’s Name] kept their cool. On [date], they guided a caller to safety during a structure fire, calmly walking them through every step to escape before first responders arrived. 🧯🔥

    This life-saving effort is proof of just how heroic 911 Telecommunicators are in emergencies. We couldn’t be prouder of [PST’s name] for their courage and quick thinking in a terrifying situation. 🏅

    ________

    Option 3:

    On [date of incident], Public Safety Telecommunicator [911 Telecommunicators Name] showed incredible courage and composure during a structure fire, guiding a caller to safety with calm and clear instructions. Thanks to their unwavering support, the individual was able to safely escape the burning building before first responders arrived. 🧯🔥

    This heroic incident underscores the critical role 911 Telecommunicators play in life-or-death situations, providing vital guidance and reassurance when every second counts. We are immensely proud of [dispatcher name] for their quick thinking, bravery, and dedication to protecting lives in such a high-pressure moment. 🏅

Caller In Crisis

  • An example Press Release recognizing a 911 professional for their work saving a caller in crisis.

    Example Caller In Crisis Press Release

  • Option 1:

    On [date of incident], Public Safety Telecommunicator [911 PST’s Name] showcased exceptional compassion and skill during a crisis situation, providing critical support to a caller experiencing a mental health emergency. Through their calm demeanor, active listening, and thoughtful guidance, [PST’s name] helped de-escalate the situation and ensure the caller received the assistance they needed.

    This incident highlights the crucial role 911 Telecommunicators play in not only responding to emergencies but also serving as a lifeline during moments of vulnerability. We are deeply proud of [PST’s name] for their empathy and professionalism in such a sensitive and challenging situation.

    ___________

    Option 2:

    Sometimes, a calming voice is all it takes to change a life. On [date], Public Safety Telecommunicator [911 PST’s Name] stepped up in a big way, helping a caller through a mental health crisis with compassion and steady guidance. Their ability to listen, de-escalate, and provide support made all the difference.

    911 Telecommunicators don’t just answer calls—they save lives in ways we often don’t see. [PST’s name] is the perfect example of that, and we’re so proud of their empathy and professionalism. 🌟

    ________

    Option 3:

    On [date of incident], Public Safety Telecommunicator [911 PST’s Name] demonstrated exceptional compassion and skill while providing critical support to a caller in the midst of a mental health crisis. With their calm voice, active listening, and thoughtful guidance, [PST’s name] helped de-escalate the situation and ensured the caller received the care and assistance they needed.

    This incident underscores the vital role 911 Telecommunicators play in not only responding to emergencies but also being a lifeline during moments of vulnerability. [PST’s name] is a perfect example of how a calming voice and steady support can make all the difference in someone's life. 🌟

    We are incredibly proud of [PST’s name] for their empathy, professionalism, and unwavering dedication to helping others in some of the most challenging situations.

Social Media Hashtags

  • #ShareTheGood911

    #ShareTheGood

    #Positive911

    #Positive911+

    #911Strong

    #911Professionals

    #PublicSafetyHeroes

    #PublicSafetyTelecommunicators

    #911DispatcherLife

    #EmergencyCommunications

    #ThinGoldLine

    #FirstToRespond

    #DispatcherPride

  • #SavingLivesEveryDay

    #CalmInTheChaos

    #EverySecondCounts

    #AnsweringTheCall

  • #911Professionals

    #PublicSafetyMatters

    #Support911Dispatchers

    #EmergencyResponse

    #FirstResponderSupport

    #SafetyFirstAlways

  • #911Life

    #DispatchLikeAChampion

    #DispatcherVibes

    #AreYouReady4It

    #DispatcherEra

    #RadioBoss

    #ShiftWorkStrong

    #CoffeeAndHeadsets

    #RadioTrafficGoals

Telecommunicator Job Reclassification

The duties of public safety telecommunicators have changed significantly since the first 911 call in 1968, and the role will continue to evolve as Next Generation 911 (NG911) is fully integrated across the nation.

Together with the 911 community, the National 911 Program continues efforts to update the national classification of the 911 Telecommunicator from that of “Office and Administrative Support” to a “Protective Service Occupation.” This reclassification would recognize the work telecommunicators do every day to protect and save the lives of both first responders and the public. Reclassification can happen in a number of ways: through the Bureau of Labor Statistics (BLS); through legislation at the state level; and through legislation at the federal (national) level.

The four-part Public Safety Telecommunicator Reclassification toolkit is designed to help Emergency Communications Centers (ECCs) address the changes the BLS needs to see to reclassify telecommunicators (click the links below to download each chapter):

PART 1: Developing a Public Safety Telecommunicator Job Description

PART 2: Establishing or Expanding a Public Safety Telecommunicator Training Program

PART 3: The Operational Integration of Technology and Tools

PART 4: Developing an Advocacy Strategy for Proper Classification

For Your ECC’s Stakeholders: City managers, leaders in public safety, and other officials don’t always understand the role telecommunicators play in keeping communities safe. Download and share “The Critical Role of Today’s Public Safety Telecommunicators” to raise awareness and encourage your stakeholders to support reclassification efforts.

911 Telecommunicator Tree of Life

  • The 911 Telecommunicator Tree of Life has been "planted" with the support of national 911 organizations to recognize remarkable 911 telecommunicators and the difference they make every day in our communities. Each leaf on the tree represents telecommunicators that have been honored by someone in their community.

  • Submit a story of the outstanding work of a Public Safety Telecommunicator at https://911treeoflife.org/